Contact Us here. Fill out the form fields and submit your request. Allow 24 hours for a response from one of our team members to get back with your question(s). Or you may leave a voicemail at +1 (239) 920-4125 for When leaving a voicemail make sure to include your order number and email address so we may contact your via email.

We will try our best to respond to all emails and voicemails within 2 business days. Due to volume and demand, please be patient as our customer service team works.

Voicemails will be followed up with via email. Please note, our team cannot assist in placing orders over the phone and any voicemail left without an order number or email cannot be returned. 

We can only ship and sell to USA based customers.

Please allow 5-7 business days to process and ship an order. Once an order is process and shipped, it can take 3-7 business days to be delivered depending on the shipping carrier. 

You can find your tracking number by checking your emails for order notifications from the website, or by logging into your account and viewing your order for the latest tracking information.
At this time we do not offer expedited shipping. If you need your order by a certain date, we ask that you place your order 14 business days before that time.

If you find your order has not been delivered in this time window, please email us at with your order number so we could further assist you.

 **Please note: Business days are Monday-Friday from 8:00am to 5:00pm EST; weekends not included. Example: 3 business days from Thursday is the following Tuesday.

If your order has not yet shipped, we may be able to adjust the shipping address. Please reach out to with your order number and correct address immediately. We will try our best to accommodate your request if your order had not yet shipped, but we cannot guarantee it. If your order has already shipped, we cannot change the address. We kindly ask that you reach out to UPS/USPS directly with your tracking number and request a hold or pickup.

Due to volume, we kindly ask that customers make sure the items they are placing in cart are the correct size and color. Once an order is placed, it is difficult to adjust the order. However, if the order has not yet shipped, we may be able to cancel your order. Once an order is cancelled, customers may re-place the order with their desired size and style. Cancelled orders are refunded immediately, but it may take 3-5 business days for the refund to be posted to the original form of payment.
If you have received your order and it does not fit, you can begin an exchange process by clicking here, please have your order number handy. 
**The order number you will use, is the one found in your confirmation email when the order was originally placed.  

Most likely we will. Based on popularity of product you may likely see it return to the store. As for an exact date during Covid-19 and due to it’s regulations giving out a date will be hard to say.

We cannot be responsible for missing, stolen, and damaged package. If your tracking information shows that your order was delivered but you did NOT receive it, please file a claim with the shipping carrier.

UPS Claims

USPS Claims

Your order may have been cancelled due to an unexpected stock shortage. We apologize for this inconvenience. Sometimes items sell out before our system can recognize that item is out of stock.

Customer cannot cancel their own orders. If you wish to cancel, reach out to our team immediately at with your order number and reason for cancellation. We will try out best to accommodate your request, but we cannot guarantee it. If you order has shipped, we cannot cancel the order, and we kindly ask that you go through the returns process once your receive the package should you with to not keep the items. Cancelled order are refunded immediately, It may take 3-5 business days for the refund to be posted to the original form of payment.

Once your return is delivered, it typically takes 14 business days for our warehouse to receive and inspect your return. After passing inspection, a refund minus applicable shipping costs will be issued to the original form of payment and you will receive an email confirmation. Please allow another 3-5 business days for the refund to appear on your statement.


Refer to our shipping policy page for further details.


Refer to our returns & exchanges page for further details.