A note about our shipping delays:
To allow our warehouse to take proper safety precautions, our shipping process will experience delays. Orders should ship within 3-5 business days of being placed. Our customer service team is working hard to answer all your emails and phone calls. Due to the high volume of requests, it may take up to 3 business days to hear back. For immediate answers to most questions, please check our FAQ section. Your patience and support is greatly appreciated.
A note about our returns/exchages delays:
The influx of web orders we have seen in the last few weeks has brought on an increased amount of returns and exchanges. Due to circumstances from Covid-19, packages sent back for returns/exchanges will be left in quarantine for at least 1 business day. After this quarantine, our warehouse team will then be able to process these packages, and we can expect it to take up to 14 business days. Exchanges are sent out once a week or when time permits. We are working hard to accommodate the needs of our clients with our warehouse team, which has limited staff on hand to maintain safety precautions.